Returns & Exchanges
At Štorija o Božiću, we want your home to be filled with festive joy, which is why we offer a 14-day return window for all unused holiday decor. If you are not completely satisfied with your purchase, we are here to help you with a seamless exchange or refund process.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for return to receive a Return Authorization code.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all ornaments and fragile decorations are securely cushioned to prevent damage during transit.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our team inspects the returned items for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing